ChIS
Reports
General
Ofsted
ChildcareLink Website
Sure Start Website
Q. I've forgotten my password. Should I call the Helpdesk?
A. No - You should contact your Administrator, who will be able to reset this for you. Should your Administrator be unavailable, please email the Helpdesk and we will be able to reset your password.
Q. I have tried entering my password and the message says that my account has been locked and to contact your Administrator – what do I do?
A. You will need to call the Helpdesk so that we can unlock your account for you.
Q. Where can I find my login details for the Reports Library?
A. Contact the service Desk who will supply your username and password.
Q: What dates do the allocated 14 report hours run from?
A: The 14 hour limit will restart on 1 October 2007 until 30 September 2008
Q: How many of the 14 report hours do I have left?
A: Contact the helpdesk for this information.
Q: Once a report request has been received, you will be sent an email estimating the amount of time we expect the request to take. This email will also ask you to confirm that you are happy with the estimate before work on the report begins.
A:The 14 day SLA for query and report writing will begin as soon as we have received your confirmation.
This change only applies to reports and queries that fall under the 14 hour support restrictions.
Q: Data Tasks - Once a request to change data has been received, we will check that all the required information is availalble and contact you if necessary.
A: The 14 day SLA for data tasks will begin as soon as we have received all the necessary information.
Q. How do I take a screen-shot of an error?
A. Press Alt+Print Screen (an image of the window on your screen will be copied), open a blank Word document and press Ctrl+V or right-click and select Paste. Save the document and send it as an attachment to CISSupport@opp-links.org.uk.
Q. I've forgotten my login details for the Ofsted download site.
A. We keep a list of these, so please contact the Helpdesk for the information.
Q: Which postcodes are assigned to the towns/villages on ChildcareLink website?
A: Login to your Ofsted Weblink Page where there is a link at the top ChildcareLink Website Information > Map Links List
Q: How do I change the maps in my CIS area on ChildcareLink?
A: Please contact the helpdesk for advice.
Q. A provider is not appearing against a selected Town on the CCL website; what can I do?
A. Contact the Service Desk with the name of the Town and the postcode of the Provider.
Q. What is a page view?
A. page view is the number of times a particular page within the website has been downloaded by anyone at any time.
Q. What is a visit?
A. visit covers a series of actions by 1 user. So for example, if I visited a website and looked at 3 different pages, and then the first page again, that would be 4 page views, but only 1 visit. So, if a particular page (like the home page) has been visited 100 times but viewed 900 times, then that means that on average each visitor has downloaded the home page 9 times.
Q. What is a hit?
A. hit is recorded whenever any object is downloaded. So for example if 1 person visits 2 pages in a website, and each page has 2 pictures on it, that's 1 visit, 2 page views and 6 hits (1 for each picture (4 total) and 1 for each page).
Q. Our Children’s Centre Details are wrong on the Sure Start Website, how do I update them?
A. Please use this form to inform Sure Start of your changes or contact your Local Authority.
http://www.surestart.gov.uk/aboutsurestart/help/feedback/